Information and Referral Specialist

Website bostoncil Boston Center for Independent Living

Advocacy, Service, Action

The Boston Center for Independent Living (BCIL) is a frontline civil rights organization led by people with disabilities that advocates to eliminate discrimination, isolation, and segregation by providing advocacy, information and referral, peer support, skills training, PCA services, and transitional services in order to enhance the independence of people with disabilities.

As an organization, we commit to making all aspects of our work antiracist, not only because it is just but because it is necessary to serve our community of people with disabilities. We commit to purposefully identify, discuss, and challenge issues of race and ethnicity, and the impacts they have on our organization, our work, and our people.

BCIL serves a very diverse clientele, and our staff reflect much of that diversity. People with disabilities, people of color and those who speak another language are encouraged to apply for positions. All applicants are welcome.

Position Overview: A full time, benefited position, responsible for responding to inquiries from consumers, referral sources and the community at large.  Provides information and referral regarding disability related resources, programs, services, and benefits.  Develops and maintains informational materials and fact sheets.  Processes requests for BCIL services and refers these requests to appropriate BCIL staff.

Essential Duties and Responsibilities: 

  • Assists callers/visitors who are requesting information about disability-related issues, a specific situation of need, and about independent living resources or services. Provides the information if available, and/or refers the person to the appropriate resource.
  • Performs community outreach and responds to requests for in services as appropriate.
  • Takes requests for BCIL services, enters the information into the data system and refers requests to the appropriate BCIL Program Manager in a timely manner.
  • Works with New England Index on maintaining and updating a wide range of informational materials including agencies, services, resources, and benefits that may be useful to persons with disabilities.
  • Maintains a priority-based listing of consumers in need of adapted housing units.
  • Organizes and maintains most requested materials to distribute as needed.
  • Maintains written and WILD documentation according to BCIL procedures.
  • Engages in advocacy for the rights of persons with disabilities.
  • Participates in internal staff and program development projects.
  • Other duties as may be assigned.


  • Relevant experience in a human services field.
  • A working knowledge of Massachusetts and Metro Boston human services/advocacy resource network or demonstrated capacity to learn about resources quickly and independently.
  • Ability to work and make decisions independently as necessary.
  • Excellent verbal, written and interpersonal skills.
  • Excellent organizational skills and ability to provide thorough attention to detail.
  • Excellent ability to manage time effectively.
  • Creativity and the ability to initiate and carry projects through.
  • Ability to and work as part of a team with staff from all departments.
  • Member of the population to be served and/or relevant experience highly preferable.
  • Comfort with most common computer programs such as Word, Outlook, Databases.

 Equipment Operated:

Computers, copier, scanner, Microsoft Office, printer, and other office equipment/programs.

Working Environment:

Office area is a shared workspace divided by cubicles. Verbal communication can be heard from other staff in adjoining cubicles. While the office is closed due to COVID-19, BCIL employees are working remotely.

 Hours: 40 hours – Full Time


  • 2 weeks paid vacation (increases with length of service)
  • 2 personal days
  • 11 holidays
  • 12 sick days
  • Health, dental, (75% paid by agency).  Short-term disability, long-term disability, group life insurance 100% company paid.
  • Optional FSA medical and dependent care accounts, critical care insurance and additional life insurance available (employee paid).

 Salary:  $34,000+ commensurate with experience

How to apply: Email cover letter and resume to:

Boston Center for Independent Living, Inc.

60 Temple Place, 5th Floor

Boston, MA  02111-1324

BCIL is an Affirmative Action/Equal Opportunity Employer.  Reasonable accommodation is provided as needed for employees and other affiliates.  Criminal Offender Record Information (CORI) and List of Excluded Individuals/Entities (LEIE) checks are part of BCIL’s standard procedure.

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