Dorchester Program Manager

  • Full Time
  • Boston

Website bostoncil Boston Center for Independent Living

Job Title:             Dorchester Program Manager
Reports to:         Director of Services
Location:             Fields Corner/Dorchester

The Boston Center for Independent Living (BCIL) is a frontline civil rights organization led by people with disabilities that advocates to eliminate discrimination, isolation, and segregation.  Our mission is to enhance the independence and inclusion of people with disabilities through advocacy, information and referral, peer support, skills training, PCA, and transitional services.

As an organization, we commit to making all aspects of our work antiracist, not only because it is just but because it is necessary to serve our community of people with disabilities. We commit to purposefully identify, discuss, and challenge issues of race and ethnicity, and the impacts they have on our organization, our work, and our people.

BCIL serves a very diverse clientele, and our staff reflects much of that diversity. People with disabilities, people of color, and those who speak another language are encouraged to apply for positions. All applicants are welcome.

Position Summary: This is a full-time, benefited position providing oversight of BCIL’s office at Fields Corner, which is a prominent part of the Boston neighborhood of Dorchester. The manager is responsible for the supervision of a team of up to six staff providing culturally competent services for people with disabilities in Dorchester and nearby neighborhoods including, among others, Roxbury, Mattapan, and Hyde Park. Will also oversee outreach to communities of color, manage BCIL’s Information and Referral (I&R) and Options Counseling (OC) programs, and coordinate work with BCIL’s senior management team.

Essential Responsibilities:

The Dorchester Program Manager will assist in managing a dynamic program serving people with disabilities in Dorchester and surrounding neighborhoods by performing the following essential responsibilities:

  • Oversee daily operations for the BCIL Dorchester office, working with the BCIL Director of Operations to ensure that the office is welcoming and fully equipped to support service delivery for staff and consumers. Ensure that the location is well-maintained and complies with (or exceeds) all required federal, state, and local regulatory requirements.
  • Supervise a team including up to six administrative and direct service staff at the location. Develop a coverage schedule for the office to ensure that services are available to consumers between the hours of 8:30 a.m. to 5:00 p.m., Monday through Friday. Participate in coverage schedule as needed.
  • Oversee provision of services to consumers with disabilities and outreach by staff stationed in Dorchester, working closely with the Director of Services. Acquire working knowledge of BCIL services and programs through a structured learning process involving the Executive Director, Deputy Director, and Director of Services.
  • Work closely with the Director of Services to develop and implement intake, service delivery, and closure protocols for core BCIL services.
  • Oversee Information and Referral (I&R) and Options Counseling (OC) Services; ensure that all calls are processed and documented in a professional and timely way, working closely with team members to research, identify, compile, and share information about community resources. Will provide I&R and OC services as necessary.
  • Develop strategic outreach efforts by connecting with local community organizations and businesses and other BCIL staff which may include the executive director and community organizers.
  • Work closely with the Consumer Records Specialist and Assistant Program Director to ensure compliance with data-reporting and record-keeping requirements; compile and submit programmatic reports.
  • Interact frequently with BCIL’s senior management team, including in meetings at Temple Place, which may be scheduled on a regular basis.
  • Perform other duties as assigned.

 Desired Qualifications:

  1. Member of the population to be served or experience working with the population to be served.
  2. Strong commitment to independent living and disability rights and enthusiasm, respect, and willingness to champion the BCIL mission.
  3. Experience managing an office or other facility, and proven ability to effectively manage the wide range of considerations related to managing a small office.
  4. Proven leadership skills and ability to manage complex projects involving cross-departmental collaboration and teamwork. Proven skills in initiative and self-direction. Effective communication skills and excellent listening skills.
  5. Proven record of delivering exemplary customer service. Excellent interpersonal skills.
  6. Excellent organizational and computer skills and ability to provide thorough attention to detail. Proven writing and presentation skills.
  7. Proficient skills with technology including Microsoft 365, Teams, mobile devices, and applications.
  8. Demonstrated ability to set clear, professional boundaries, and to work creatively and effectively with a wide variety of people to achieve internal systems improvements and community partnerships.
  9. Fluency in one or more of the following languages a plus: Spanish, Haitian Creole, Cape Verdean Creole, Portuguese, and Vietnamese.

Equipment Operated:

Computers, copiers, scanners, printers, and other office equipment/programs.

Working Environment:

The office is a shared workspace primarily divided by cubicles, with a small conference room and enclosed office for the program manager. Verbal communication can be heard from other staff in the cubicle area. This position will be primarily in the office, as office presence is fundamental to the role, and in the community, which includes meeting consumers and community members in person. Occasional remote work may be authorized as appropriate.


40 Hours – Full Time


  • 2 weeks paid vacation (increases with length of service)
  • 2 personal days, 13 holidays, 12 sick days
  • Medical, dental, and vision insurance (75% paid by agency).  Short-term disability, long-term disability, and group life insurance are 100% company-paid following the completion of the probationary period.
  • Optional FSA medical and dependent care accounts, critical care insurance, and additional life insurance available (employee paid).
  • 403b retirement accounts available.
  • MBTA Perc program

Salary:  $66,000 to $70,000 depending upon experience; additional salary for relevant bilingual abilities.

Email cover letter and resume

BCIL is an Affirmative Action/Equal Opportunity Employer.  Reasonable accommodation is provided as needed for employees and other affiliates.  Criminal Offender Record Information (CORI) and List of Excluded Individuals/Entities (LEIE) checks are part of BCIL’s standard procedure.

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