Assistant Long Term Services and Supports (LTSS) Coordination Program Manager

Website Boston Center for Independent Living

Job Title:  Assistant Long Term Services and Supports (LTSS) Coordination Program Manager

Reports to: LTSS Coordination Program Manager
Location: 60 Temple Place, Boston, MA

The Boston Center for Independent Living is a frontline civil rights organization led by people with disabilities that advocates to eliminate discrimination, isolation, and segregation by providing advocacy, information and referral, peer support, skills training, PCA services, and transitional services in order to enhance the independence of people with disabilities.

As an organization, we commit to making all aspects of our work antiracist, not only because it is just but because it is necessary to serve our community of people with disabilities. We commit to purposefully identify, discuss, and challenge issues of race and color, and the impacts they have on our organization, our work, and our people.

BCIL serves a very diverse clientele, and our staff reflect much of that diversity. People with disabilities, people of color and those who speak another language are encouraged to apply for positions. All applicants are welcome.

Position Overview: Provides management of BCIL’s LTSS coordination team for people with disabilities in One Care health plans, including facilitation of meetings, orientation of new staff, identifying professional development opportunities, conducting outreach to other organizations, and assuming program manager duties in the program manager’s absence. Will also maintain a consumer caseload, assisting people to identify, acquire, and coordinate services to maximize their independence and wellbeing, working as a member of the consumer’s Interdisciplinary Care Team while representing BCIL at all times. This is a full-time, benefited position.

 Essential Duties and Responsibilities: 

  • Facilitating department team meetings twice monthly.
  • Identifying trainings to build team and individual staff skills.
  • Assisting with orientation of new team staff.
  • Developing and maintaining relationships with agencies and organizations that assist consumers.
  • Assuming program manager duties in the manager’s absence.
  • Assessing the LTSS needs of consumers, advocating for them, coordinating services, and providing education on long term services and supports to the consumer and their interdisciplinary care team.
  • Participating in initial and ongoing assessments of the health and functional status of enrollees and developing the community-based LTSS component of a care plan necessary to improve or maintain consumers’ independence, health, and functional status in the community.
  • Arranging and coordinating the authorization and provision of appropriate community long term supports and services and resources, including, but not exclusively, housing, nutrition, personal care attendant services, homemaking services, and chore services.
  • Performing other duties as assigned by BCIL supervisor.

 Desired Qualifications:

  • A Bachelor’s degree in Social Work or Human Services or at least two years’ relevant experience working with people with disabilities.
  • Supervisory abilities and experience, and experience in conducting meetings, enhancing staff skills and knowledge, and implementing new-hire orientations.
  • Knowledge of the home and community-based service system and how to access and arrange for services.
  • Experience in conducting needs assessments for LTSS needs and with monitoring long term supports and services delivery.
  • Cultural competence and the ability to provide informed advocacy based on principles of independent living.
  • Ability to develop an Individualized Care Plan with a consumer on LTSS  and communicate effectively, verbally and in writing, across complicated service and support systems.
  • Ability to positively interact and advocate with a complex Interdisciplinary Care Team while representing a consumer’s needs and goals.
  • Ability to travel and meet with consumers’ in their residences to conduct initial in-home intakes and assessments.
  • Ability to work on tight timelines.
  • Bilingual skills a plus.

 Equipment Operated:

Computers, copier, scanner, Microsoft Office, printer, and other office equipment/programs.

Working Environment:

The office area is a shared workspace divided by cubicles. Verbal communication can be heard from other staff in adjoining cubicles. This position requires a primary presence in the office or in the community including seeing consumers in person in their homes. Occasional remote work as appropriate.

 Hours: 40 Hours – Full Time


  • 2 weeks paid vacation (increases with length of service)
  • 2 personal days
  • 13 holidays
  • 12 sick days
  • Health, dental, vision (75% paid by agency).  Short-term disability, long-term disability, group life insurance 100% company paid.
  • Optional FSA medical and dependent care accounts, critical care insurance and additional life insurance available (employee paid).
  • 403b retirement account available

Salary:  $52,000 annually, depending on skills and experience

How to apply: Email cover letter and resume to:

BCIL is an Affirmative Action/Equal Opportunity Employer.  Reasonable accommodation is provided as needed for employees and other affiliates.  Criminal Offender Record Information (CORI) and List of Excluded Individuals/Entities (LEIE) checks are part of BCIL’s standard procedure.

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